The wellbeing of our customers is our top priority 365 days a year, because if it isn’t safe, it isn’t entertaining. From deposit limits to full self-exclusion, we have the people and tools to support you at all times.
Our Safer Gambling tools
Helping you play within your limits; our Safer Gambling tools are here to make gambling safe. Ensuring you only play with what you can afford. Found in My Account, thousands of users already use our Safer Gambling tools to keep gambling safe and entertaining.
Profit & Loss
Want the facts? Our Profit & Loss tool lets you know how much you’ve won or lost over a select time period, making it easier for you to set and stay on top of your budget for the following day, week, or month.
Deposit Limits
Want to manage your spend? This tool lets you set a daily, weekly, or monthly deposit limit. Allowing you to enjoy the excitement without going over your budget, limit increases will take 24-hours to kick in, while decreases happen immediately.
Cool Off Periods
Need a break? Our Cool Off Period tool is here to help. Allowing you to take a break from the action from one to 30 days. Once your set time is over, you’ll be able to re-access our site and app without needing to contact us.
Self Exclusion
Do you want to stop completely? Our Self-Exclusion tool will can block your account from six months up to five years on all of our products or one of the three options below to help you stay safe.
- Sky Bet only
- Sky Vegas, Sky Casino, Sky Bingo and Sky Bet Games
- Sky Poker only
Reality Check
Want to budget your time? Our Reality Check Tool will give you an interval-based reminder of the length of time you have been playing across our Gaming products (Sky Bingo, Sky Casino, Sky Vegas and Sky Bet Games), you can set intervals from 20-minutes up to 2 hours. Setting a reminder with Reality Check will give you the option to log out, view your transaction history or continue playing.
Gambling Support
Need to talk? If you’re worried about your gambling habits, we have trained people at Sky Betting & Gaming who can provide support. To talk, click ‘Contact Us’ at the bottom of this page and select ‘Live Chat’. You’ll also find external tools, including free helplines, forums, online resources and website filtering and blocking software to ensure you stay safe.
What other tools are available to help?
Carry out a self assessment
Concerned about your habits? You can find out how safe your gambling is via GamCare. In an online assessment, you’ll be asked a series of statements about your gambling behaviour on a scale of 1 - 10. At the end, you’ll be provided with a breakdown of how gambling is affecting your life, alongside personal recommendations for your next steps.
Take a self assessment
Start with a Chat using TalkBanStop
TalkBanStop is a new partnership between GamCare, GamBan and GAMSTOP that offers a combination of free tools to support you to stop gambling online. It all starts with a chat.
Find out more
Take Time to Think
All across the country, people are pausing, taking time to think and using some of the many safer gambling tools to make their experience better. Take time to join them.
Find out more
Limit your exposure on social media
Want to limit your exposure further? You can do this elsewhere online. Google allows you to block specific advertisers and mute ads similar to others, while social media platforms such as Twitter and Facebook let you limit your exposure to ads, adjust ad preferences, and block specific profiles. You can find further information on how to do this at Gambleaware.
Install Blocking software on your devices
Want Safer Gambling protection outside of Sky Betting & Gaming? You can find various website blocking and filtering software online to help increase your safety. Designed to work across your devices, companies such as Gamban, Gamblock, Betfilter, BetBlocker and Net Nanny work to block thousands of gambling websites, ensuring that when you want to stop, you can.
Find out more
Block banking transactions
For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see
www.gamcare.org.uk/block-gambling-transactions
Exclude from all operators with Gamstop
Registering for GAMSTOP will block you from online logging into or setting up gambling accounts with businesses licensed in Great Britain if you are a UK resident. It is a free service. You can register for 6 months, 1 year or 5 years. Find out more about multi operator self exclusion.
Where else can you find support?
Call the National Gambling helpline
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won't judge and your conversation is confidential.
Talk to someone
Join the GamCare forums and Chat rooms
GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
Find out more
Visit the BeGambleAware website
BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.
Get more help with the National Gambling Treatment service
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.
Talk to someone at GamblingTherapy.org
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
